Electric FAQs

A form of electrical power marked by a constant voltage and current. It flows in a constant direction. DC power is used by batteries to store energy and supply power to a suitable device. The e-tron uses sophisticated power electronics to convert electricity between AC and DC as needed by the motors and the battery at any given time.

Battery Electric Vehicle (BEV or EV): A vehicle that uses electric motors as its only source of power. It stores energy in a battery and gets recharged using an electrical outlet at home or by plugging into a public charging station. BEVs (or EVs) rely exclusively on the battery and electric motors to operate.

Plug-in Hybrid Electric Vehicle (PHEV): A vehicle that uses both a battery and electric motor, as well as a traditional gasoline engine. If the vehicle’s battery runs low, the engine automatically turns on to continue driving. The vehicle’s battery can be charged using an electrical outlet, charging station or, in certain situations, is recharged using the vehicle’s engine.

Mild hybrid: A vehicle that runs solely using engine power but has the ability to save energy by turning off the engine when the vehicle is stopped and, in turn, using the stored energy to power auxiliary features. Mild hybrids do not plug in.

When you apply the brakes, energy is created and transferred to electric energy which is sent to the vehicle’s battery. While you won’t fully charge your e-tron by braking, regenerative braking will add some power to your battery while helping extend range.

Obviously, being a battery electric vehicle, the e-tron is helping reduce emissions by not burning gasoline, but there are quite a few other ways that Audi and e-tron vehicles are helping to be more ecologically friendly. The production facility in Brussels, Belgium where e-tron model range is produced has been carbon-neutral since 2018, and the e-tron GT is standard with leather-free seating surfaces, using all sustainable materials.

While these features help the driver, they are not intended to be a substitute for attentive driving. Safety is of utmost importance to Audi, and we believe that the infrastructure and technology is not yet developed and tested to support fully automated driving without risking the safety of you, your passengers, pedestrians, or others on the road.

Yes, depending on how heavy it is. Audi e-tron SUVs and Sportbacks are capable of towing up to 4,000 lb, that’s as much as an Audi TT on a lightweight trailer. And, the e-tron performs quite well when towing at capacity.

Within the Audi virtual cockpit on your Audi e-tron is a feature called range prognosis, which takes the high-voltage battery’s charge level and the energy consumption forecast to give you a prognosis. Several factors are considered to calculate this, and drive system consumption has the biggest effect on it.

For projected range, Audi distinguishes between two scenarios: an active navigation route and inactive navigation. For the active navigation route, projected consumption from the route profile (e.g., speed limits, green lights, differences in elevation) and current traffic information (e.g., traffic congestion and average energy consumption over the last 100 km are considered. Additionally, anticipated convenience and heat or air-conditioning consumption are assessed for the entire upcoming drive. When navigation is inactive, the average of the last 100 km) is applied to determine drive system consumption. Convenience and climate consumption are also assessed. By turning the convenience consumers on and off via the range monitor, users can see their direct impact on the range prognosis.

Range prognosis provides estimated range in both scenarios, and actual range may vary based on other factors, including battery and vehicle condition, vehicle load weight, terrain and external temperatures and conditions.

Road trips are top of mind for EV owners, and, in reality, they are very similar to taking a trip in your current gas vehicle. Usually, drivers stop every couple of hours to stretch their legs, use the bathroom, eat, or get fuel. Because you can charge from 5%–80% in as little as 30 minutes* when using a high-speed charger, you’re able to easily recharge during one of your normal road trip pit stops. The e-tron Route planner and other apps will help you create a route with plenty of high-speed charging options.

*Estimated charging times are provided as a reference only. Actual charging times will vary based on battery state of charge, driving behaviour, battery condition, current, resistance, and ambient temperature, available voltage and charging frequency.

Audi has spent extensive time on research and development, as well as testing our e-tron models to help ensure they meet the high-quality standards synonymous with all of our vehicles. There is no compromise to vehicle performance or design when it comes to an Audi EV. As well, significant time and effort have gone into the technology behind the e-tron battery and charging systems. Our focus is on creating a reliable, long-lasting EV that is an Audi through-and-through, and range is just one factor. Consider, on average, how much you drive each day and this can help determine how range plays a role.

With the Electrify Canada app, you can easily locate Electrify Canada DC fast chargers and find out if they're available. Most important of all, the Electrify Canada app provides access to your complimentary charging plan.

To charge your Audi e-tron using your complimentary Electrify Canada Audi e-tron Charging Plan, follow these steps:

Step 1: Download the Electrify Canada app, create your account and select “Set Up Public Charging.”

Step 2: Select “Choose Membership Plan” then “Premium Offers” or search for Premium Offer by vehicle information. Existing Electrify Canada members may select “Premium Offers” in the Account tab, then “I have an enrollment code.”

Step 3: Input your 6-digit enrollment code, which you will receive from your Audi dealer, and select the Audi e-tron Charging Plan. Input your vehicle’s 17-digit VIN for verification.

Step 4: Accept Plan Disclosure, then tap "Select this plan."

Step 5: Enter payment info and set up auto-reload. You will need to enter a payment method to cover any incurred Idle Fees or applicable taxes.

Offer enrollment can be as smooth as your journeys, but if you encounter any roadblocks, call 1-833-231-3226 to contact Electrify Canada Customer Assistance, available 24/7.*

*Estimated charging times are provided as a reference only. Actual charging times will vary based on battery state of charge, driving behaviour, battery condition, current, resistance, and ambient temperature, available voltage and charging frequency.

In the case of on-road emergencies, please call 911.

As part of the Alternative Fuel Vehicles Training program, Audi is working with the National Fire Protection Association (NFPA) to help prepare the nation's fire service and other first responders for the growing number of alternative fuel vehicles on the road.

Downloadable emergency response guides can be found here: